INSURANCE INSIGHTS

You’ve probably heard the term ESG thrown around in boardrooms, insurer meetings, or on LinkedIn. But let’s be honest most brokers still ask the same question: “What’s ESG got to do with me?” The answer: quite a lot. Environmental This is about how your business impacts the planet. Are you still sending paper documents when digital will do? Do you know your carbon footprint from offices and travel? Are you supporting greener products (like EV insurance or home energy-friendl

Where We Are Now So far in 2025, the average cost of a comprehensive car insurance policy in the UK has been falling compared to last year. Across multiple market reports, premiums are tracking at their lowest levels for over two years. The year started with noticeable drops against 2024 pricing. By spring, typical policies were over 15% cheaper than they were at the same point the year before. In pounds and pence, that’s a fall of around £140 to £160 on the average policy. E

The FCA has recently revisited the role of referral fees in UK motor insurance claims, warning that these arrangements can drive up costs and extend settlement times. What are referral fees? These are payments made when a customer is passed from one business to another – for example, when a non-fault driver is referred by their insurer to a credit hire or repair firm. Fees can range from around £30 to over £1,000. FCA’s findings The regulator found that involving additional o

Year to date picture Aggregator (price comparison website) new-business quote volumes are down compared to last year. Several factors are driving the change: Fewer people are shopping around or switching, following the FCA’s pricing reforms that mean renewal premiums must be no higher than the equivalent new business price. This has reduced the need for some customers to seek a better deal elsewhere. 2024 set a high bar. Last year saw exceptionally high switching levels along

I’ve been re-reading a cracking book lately. It’s called “Will It Make the Boat Go Faster?” by Ben Hunt-Davis, a rower who helped the British men’s eight go from no-hope finalists to Olympic gold in Sydney 2000. The big idea? Every decision the team made, every session, every tactic, every meal, every chat… was filtered through one brutally simple lens: “Will it make the boat go faster?” If the answer was no, they didn’t do it. No excuses. No committee waffle. Just clarity

Sales gets the credit. Leaderboards. Bonuses. Targets. Celebrations when things go right. Claims? Claims often gets the complaints, the costs, and the pressure when things go wrong. But if you’re a broker running a decent-sized personal lines book, claims is half your customer experience. It’s where reputational damage happens or where loyalty gets earned. So why don’t we measure claims like we measure sales? Imagine if we tracked: How quickly FNOL is handled (not just by the

Let’s be honest, being a personal lines broker in the UK right now isn’t easy. It’s noisy, it’s regulated to the hilt, margins are tight, and customer expectations are rising faster than most systems can keep up. So what actually matters right now? What should brokers really be focusing on if they want to stay competitive, relevant, and commercially sustainable over the next few years? First up - regulation. You can’t talk about broking in 2025 without talking about Consumer

Let’s be clear insurance is a business, and like any business, it has to make money. But if the only thing we’re using to measure success is loss ratio, we’re not just missing the bigger picture, we’re often making it worse. Loss ratio has become a kind of religion in some underwriting circles. It’s neat, it’s quantifiable, and it gives you something to aim at. But it also hides a multitude of sins. You can hit your loss ratio targets and still be haemorrhaging value somewher